Frequently Asked Questions

Welcome to Outdoor Zone’s FAQ section! We’ve compiled answers to common questions about our premium outdoor living products and services. Whether you’re shopping for garden essentials, outdoor furniture, or landscaping solutions, find the information you need below.

Product Questions

What types of outdoor products does Outdoor Zone specialize in?
We specialize in premium outdoor living products including garden furniture (dining sets, benches, accent tables), gardening essentials (compost systems, seeds, bulbs), landscaping tools, and outdoor accessories (cushions, furniture covers). Our collection is curated to help you create your perfect outdoor space.
Are your flower seeds and bulbs suitable for all climates?
Our selection includes varieties suitable for different climates, but we recommend checking specific product details for climate compatibility. Our amaryllis & flowers, flowering bulb gardens, and herb seeds are carefully selected for quality and performance.
How durable are your outdoor furniture and garden products?
All our products, from compost bins & tumblers to fences & privacy screens, are selected for durability and outdoor performance. We focus on quality materials that withstand weather conditions while maintaining aesthetic appeal.

Shipping & Delivery

Where does Outdoor Zone ship to?
We ship worldwide from our El Paso headquarters, excluding some remote areas and Asia. Our global delivery network ensures your outdoor essentials arrive safely wherever you are.
What shipping options are available?
We offer two convenient options:
Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days after 1-2 day processing)
Free Shipping: For orders over $50 via EMS (15-25 business days after 1-2 day processing)
How are delicate items like amaryllis flowers protected during shipping?
Every item is carefully packaged with appropriate protection. Fragile products receive special cushioning and protective materials to ensure they arrive in perfect condition, just like our sturdy products such as edgings & mulches or animal controls.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout when purchasing our outdoor living products.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need changes. We’ll do our best to accommodate your request before shipment.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt if your items don’t meet expectations. Products must be in original condition, whether it’s garden benches, insect controls, or landscaping tools.
How do I initiate a return?
Contact our customer service at [email protected] with your order details. We’ll guide you through the return process for items like furniture covers or compost accessories and arrange for return shipping if applicable.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on certain perishable items like flower seeds or fruit seeds unless they arrive damaged or defective.

Customer Support

How can I contact Outdoor Zone?
Our El Paso-based team is happy to help! Email us at [email protected] for assistance with your order, whether it’s about dining tables & sets or lawn care products.
Do you offer product recommendations for specific outdoor needs?
Absolutely! Whether you’re looking for the perfect compost system, garden bench, or privacy solution, our team can suggest products from our collection that best match your outdoor space and requirements.

Can’t find your question here? Our friendly customer service team at [email protected] is always ready to help you create your outdoor paradise.