Outdoor Zone Returns & Exchanges Policy

At Outdoor Zone, we take pride in offering premium garden furniture, landscaping solutions, and outdoor living essentials – from durable compost bins & tumblers to elegant dining tables & sets. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns policy makes it easy to exchange or return eligible items.

Quick Policy Summary

  • Return Window: 15 days from delivery date
  • Return Methods: Prepaid return label (deducted from refund) or self-arranged return
  • Refund Processing: 3-5 business days after we receive your return
  • Non-Returnable Items: Flower seeds, fruit seeds, herb seeds, and opened compost accessories

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, undamaged, with all tags attached)
  • In the original packaging (especially important for fragile items like garden benches or accent tables)
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to the nature of certain products, we cannot accept returns for:

  • All seeds (flower seeds, fruit seeds, herb seeds) for hygiene and viability reasons
  • Opened compost accessories or used composting products
  • Custom-made furniture covers or special order items
  • Items marked as “final sale”

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Outdoor Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

2. Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number (required for processing)
  • Prepaid return label option (with fee deducted from refund)
  • Alternative self-arranged return instructions

3. Package and Ship Your Return

For items like furniture covers or cushions:

  • Fold neatly and place in original packaging
  • Include all original tags

For larger items like garden benches or dining sets:

  • Disassemble if possible (keep all hardware)
  • Protect corners and surfaces
  • Use original packaging materials

4. Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your original shipping method (DHL/FedEx or EMS for free shipping)

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

Damaged or Defective Items

If your compost tumbler, landscaping tool, or other item arrives damaged:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange a free replacement or return

International Returns (Outside U.S.)

For our international customers (excluding Asia and some remote areas):

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Returns must include all original documentation

Questions About Your Return?

Our El Paso-based customer service team is happy to help with any questions about returning your garden furniture or outdoor living products.

Contact us at:
Email: [email protected]
Address: Outdoor Zone, 3607 Birch Street, El Paso, US 79901

We appreciate your trust in Outdoor Zone for all your outdoor living needs – from flowering bulb gardens to privacy screens. Your satisfaction is our priority!