Terms and Conditions

Last Updated: [Insert Date]

Welcome to Outdoor Zone

Thank you for choosing Outdoor Zone (“we,” “us,” or “our”) at leafcollecting.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. We serve customers globally, excluding Asia and certain remote areas.

1.2 Intellectual Property Rights

All content on our site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to misuse our website content or infringe on our intellectual property rights. Any unauthorized use may result in termination of your access.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our outdoor living products including:

  • Garden furniture (dining sets, benches, accent tables)
  • Composting solutions (bins, tumblers, accessories)
  • Landscaping supplies (edgings, mulches, privacy screens)
  • Horticultural products (seeds, bulbs, plant controls)

However, slight variations in color or size may occur due to monitor settings or natural materials.

2.2 Product Limitations

Certain items have special considerations:

  • All seeds (flower, fruit, herb) are non-returnable for hygiene reasons
  • Composting products must be unopened for returns
  • Custom-made items (furniture covers) cannot be returned

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we accept by processing your payment and shipping the goods. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you’re authorized to use the payment method. We reserve the right to cancel orders with suspected fraudulent payment.

3.3 Pricing and Taxes

All prices are in USD. International customers may be responsible for customs duties/taxes not included in your order total.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment

4.2 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us at [email protected] with your order number. We’ll help track your package.

User Responsibility: Please ensure your shipping address is accurate. We’re not responsible for delays caused by incorrect addresses or customs clearance.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your outdoor living products. You may return most items within 15 days of delivery if:

  • Item is in original condition (unused, undamaged, with tags)
  • Original packaging is intact (especially for fragile items)
  • You include the original receipt/proof of purchase

5.2 Return Process

  1. Email [email protected] within 15 days with your order number and return reason
  2. We’ll provide return instructions within 1-2 business days
  3. Package items securely using original packaging when possible
  4. Ship using provided label (fee deducted) or self-arranged return

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

Non-Returnable Items: Seeds, opened compost products, custom items, and final sale products cannot be returned.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a free replacement or return

This applies to products like compost tumblers, landscaping tools, and outdoor furniture.

7. Liability Limitations

Outdoor Zone shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper use of products
  • Events beyond our reasonable control (natural disasters, etc.)

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. General Provisions

8.1 Governing Law

These terms shall be governed by the laws of the State of Texas, USA.

8.2 Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

8.3 Contact Information

For any questions about these Terms and Conditions, please contact us:

Outdoor Zone
3607 Birch Street
El Paso, TX 79901
USA
Email: [email protected]

Thank you for choosing Outdoor Zone for your outdoor living needs. We appreciate your business and are committed to providing quality products and excellent service.